Large Market Account Executive

• Provide on-going, effective communications and service to the current clients via conference calls, day-to-day interaction, and potential on-site meetings.
• Provide on-going direction for all Delta Dental staff on administration of the client’s program, and to ensure Delta Dental meets the terms of the RFR and contract.
• Identify client expectations, communicate expectations to Delta Dental staff, and ensure expectations are delivered effectively.
• Implement Client Services Planning Process with clients to establish goals and set expectations of the program.
• Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization.
• Increase access for members by developing plans to help strengthen and expand the provider network and to participate in the planning of outreach activities to members.
• Draft and negotiate Amendments to Dental Service Agreements as necessary.
• Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines.
• Ensure that Delta Dental is funded appropriately with regulation and fee schedule changes, and ensure Delta Dental is receiving rate increases, as defined in the contract.
• Ensure timely and accurate reporting to clients.
• Assist in updating Office Reference Manuals, organizing client audits, and the implementation of corrective action plans as necessary.
• Seek additional sales opportunities with current clients.
• Obtain letters of recommendation from clients, providers and other organizations.
• Update Manager regularly on major issues, both internal and external.
• Perform projects as assigned by Manager.
• Other duties as assigned.
• Adhere to Delta Dental business practices.

Required

• Hire, develop and coach a high performing team of motivated, curious, and highly capable individuals
• Ensure all employees follow established policies and processes
• Ongoing talent development and evaluation to achieve business objectives

Preferred

• College Degree or related business experience preferred.
• Sales and negotiation skills a plus.

• Travel required
• Hybrid work environment

• Incumbent must be able to communicate effectively.
• Requires overall light physical effort (up to 25lbs.)
• Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
• Ability to travel or move about within and outside serviced facilities required.
• Incumbent works primarily in either a private or shared office environment.