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About Us

Manager of Group and Individual Billing



Supports company goals and objectives by the daily management of the accounts receivable, collections and billing department by provide accurate and efficient services related to client account management, risk mitigation, cash management, escheatment and related services. The position performs managerial duties to staff members to ensure individual objectives, training plans, and as well as corporate service level goals are met. Duties include, but not limited to, acting as coach/mentor to staff members in the areas of production and quality, maintaining relations among staff members and other departments and determining appropriate staffing and optimal utilization of resources in accordance with targeted metrics..


  • Provides supervision, direction and structure for client account management, billing, payment posting, collections, escheatment and banking
  • Trains, orients, and evaluates performance of assigned personnel
  • Provides direction and coordination of activities consistent with established goals, objectives, and policies
  • Identifies, analyzes, and resolves work flow issues
  • Establishes, maintains, and implements operating procedures for billing, accounts receivable, escheatment and banking.
  • Prepares daily and monthly reports for reconciliation of billing, accounts receivable and daily cash
  • Analyzes and recommends changes in organizational systems, policies and procedures to ensure client satisfaction, and maximize productivity.
  • Interacts with various departments in the organization to manage client account issues that This includes researching and resolving complex account inquiries using available internal systems and interdepartmental resources.
  • Acts as primary escalation contact and interface for production, problem solving issues, and quality issues by effectively communicating with internal and external customers.
  • Ensures satisfaction of internal and external customers by managing day-to-day billing, accounts receivable and collections. This includes working with individual staff members by assisting them with their work plans, performance goals, day-to-day work schedules and organization of monthly department activities & meetings.
  • Responsible for work direction, development and growth plans for staff members by acting as a coach/mentor in the areas of production, quality, interpersonal and organizational skills and assuring that staff members adhere to published department standards and quality.
  • Assists in setting and monitoring standards for the department.
  • Supports departmental growth and development by recruiting, selecting, hiring, training, developing, and retaining.
  • Establishes standards for the department that allows objective evaluation of work.
  • Other duties as needed or required.


  • Associate degree in Business or related accounting / finance experience or equivalent
  • 7+ years of billing/accounts receivable and/or collections experience
  • Demonstrated expertise in accounting operations
  • Excellent communication and interpersonal skills
  • Ability to independently analyze problems and implement solutions
  • Proficient with information systems including MS Office Excel and Windows-based accounting software
  • Attends additional training as requested/deemed necessary


As one of the nation's leading oral health companies, we direct all our energy and resources to 
improving oral health in the communities we serve. We depend on our people for our ability to provide the highest-quality benefit programs and superior customer service. If you're looking for a challenging work environment where you will be asked to continually develop your skills, you've found the right place.

We are a growing, financially sound company with many advantages to offer to our employees. In addition to competitive salaries and a great benefits package, we also offer a stimulating, productive work environment. Work-life balance is a reality at Delta Dental, as is our commitment to our employees' career advancement.

Delta Dental is an equal opportunity employer. We believe that your work history is the best measure of the value you will bring to the company. We do not base any employment decision on a person's race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to the ability to do the job.

Please submit your resume to and reference the job title in the subject line of the email.