Sr. Provider Communications & Education Manager

• Improve and maintain provider satisfaction and advancing provider strategies through well-written communication and successfully executed training programs, resource tools and policies.
• Develop, design, launch and maintain a Provider Communication hub to store and maintain all network messaging so it is accessible to network facing teams. 
• Develop suite of new provider communication vehicles including newsletter, provider manuals, email blasts, and website messaging, resources, and tools. 
• Work with Marketing team to develop and manage process to engage network via social mediate platforms. 
• Regularly consult with provider facing staff; Provider Relations, Contract Operations, Credentialing and Enrollment, Claims, and Customer Service Center etc. to monitor trends and identify provider education opportunities. 
• Develop and ensure accuracy of all content provided in network notifications announcing company initiatives and payment policy updates.   
• Create Communication Plan documents designed to inform internal associates of material provider notifications and supportive resource tools. 
• Develop training programs for a variety of settings, including but not limited to large audience, classroom, on site, and computer-based training. 
• Crafts messages, presentations, and training modules for communication to internal and external audiences.
• Develop project plans, class scheduling, training materials, course design, and communication planning to support daily business and new initiatives. 
• Create and maintain quarterly provider office staff training designed to educate providers on important changes impacting the network i.e. new products and benefit designs, policy, and procedure changes etc. 
• Determine criteria, develop curriculum, and prepare presentations for provider webinar trainings. 
• Develop online Provider Education series focused on how more effectively to do business with Delta Dental of Massachusetts.  
• Measure effectiveness of provider education and training programs and other network communications projects using satisfaction surveys, audits, and/or focus groups.
• Develop and coordinate resources for provider engagement outreach projects conducted by Provider Relations Representative.   
• Oversee maintenance and posting of workflow, resource tools etc. to the Provider Relations intranet site.

Required:

• Bachelors or master’s degree in English, Communications, or Health Care related field.
• Excellent writing, editing, proofreading, and oral communications skills.
• Experience managing and leading projects related to provider engagement and communications.
• Strong team player
• Experience in health care industry or insurance practices.
• Knowledge of e-learning and mobile learning technology. 
• Knowledge of survey and messaging software i.e. Survey Monkey, Constant Contact etc.
• Knowledge of desktop publishing, design, and web-based communications a plus
• Proficiency in MSOffice suite, specifically PowerPoint required.  Proficiency with Learning Management Systems a plus. 

Physical Demands:

• Incumbent must be able to communicate effectively. 
• Requires overall light physical effort (up to 25 lbs.) 
• Ability to travel or move about within and outside serviced facilities required. 
• Incumbent works primarily in either a private or shared office environment.
• Ability to work in a demanding environment.
• Ability to sit at a computer terminal for extended periods.
• Ability to operate a personal desktop computer.
• Flexible schedule may require working overtime or on weekends to meet deadlines.