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Internet Privacy Policy

The privacy of your personal information is important to us. The purpose of this policy is to let you know how Delta Dental of Massachusetts, hereafter the "Company" handles the information we collect through the use of this website or other electronic communication methods.
Please read this Internet Privacy Policy carefully so that you understand our online privacy practices. By accessing any of our sites, you agree to be bound by the terms of this Internet Privacy Policy. If you have any questions after you have read the Internet Privacy Policy, please contact our Privacy Officer at
The Company respects your interest in privacy when visiting our website. We are responsible for protecting the security of the personal information we collect from you. You may occasionally receive other notices from the Company, its affiliates, or subsidiaries related to the privacy and confidentiality of personal information. These notices may also apply to the information collected through our website.
This Internet Privacy Policy governs your access and use of all the Company websites ("Sites") and services ("Services"), including the Member and Provider Portals offered through our websites.
This policy does not apply to information collected through other means such as by telephone, in person, or through enrollment in our services. That information may be protected by other privacy policies. As used in this policy, terms such as “we” or “our” and “Company” refer to the Company and its current and future affiliated entities, including our parent company.
This website is intended for a United States audience. Any information you provide, including any personal information, will be maintained by a computer server located within the United States.


1. Commitment to Confidentiality

We are committed to maintaining the confidentiality of all information we receive from this website's users. The Company will never sell your data or information.
We may also partner with third parties and provide links to third-party websites to offer you additional information and services. You may see both the Company's logo and/or the third-party's logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and what privacy policies apply before providing personal information. The Company may not have control over third-party partners' use of your information.


2. Collection and Use of Personal Information/Cookies

We may use and disclose your activity information unless restricted by this policy or by law. Some examples of the ways we use your activity information include:
  • Customizing your experience on the website including managing and recording your preferences
  • Presenting more relevant content and tools based on your past choices
  • Marketing, product development, and research purposes
  • Tracking resources and data accessed on the website
  • Developing reports regarding website usage, activity, and statistics
  • Assisting users experiencing website problems
  • Enabling certain functions and tools on this website
  • Tracking paths of visitors to this website and within this website
We may use analytics companies to gather information and aggregate data from our website visitors such as which pages are visited and how often they are visited. This information will be used to enable certain features on our websites. Information is captured using various technologies and may include "cookies" – text files with small pieces of data that are used to identify your computer as you use a computer network and improve your web browsing experience.
You may disable cookies and similar items by adjusting your browser preferences at any time, but this may limit your ability to take advantage of all the features on our website.
We may also allow third-party service providers to use cookies and other technology to collect information, such as browsing activity over time and across third party websites, web browsers used to read our websites, and/or which websites are referring traffic or linking to our websites, to deliver targeted advertisements to you. We do not control these third-party technologies and their use is governed by the privacy policies of third parties using such technologies.


3. Your Personal Information

This website may include web pages that give you the option to provide us with information about yourself. You are not required to give us your personal information. However, that may limit your ability to use certain functions of this website or to request certain services or information.
We may use your personal information for certain purposes such as:
  • To respond to an email or request from you
  • To prepopulate information to assist you during any of your transactions
  • To personalize the website for you
  • To process an application as requested by you
  • To administer surveys and promotions
  • To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses
  • To perform analytics and to improve our products, websites, and advertising
  • To comply with applicable laws, regulations, and legal process
  • To protect someone's health, safety, or welfare
  • To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use
  • To keep a record of our transactions and communications
  • Other purposes that are deemed necessary or useful for us to conduct our business, so long as such use is permitted by law.
We may use your personal information to contact you using any contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number.


4. Sharing Personal Information

We will only share your personal information with third parties as outlined in this policy and as otherwise permitted by law.
This website may permit you to view your visitor profile and related personal information and to request changes to such information. If this function is available, we will include a link on this website with a heading such as “My Profile” or similar words. Clicking on the link will take you to a page through which you may review your visitor profile and related personal information.
We may share your personal information within the Company, and/or combine information that you provide to us through this website with other information we have received from you, whether online or offline, or from other sources such as from our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service you received.
We may also share personal information with other third-party companies that we collaborate with or hire to perform services on our behalf. For example, we may hire a company to help us send and manage email and/or SMS text messaging, and we might provide the company with your email address and certain other information in order for them to send you an email message or SMS on our behalf. Similarly, we may hire companies to host or operate some of our websites and related computers and software applications.
We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.
We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.


5. Technology Use on This Website/ Internet Privacy Statement

We strive to keep information that you share on the website confidential and secure. Your encrypted (encoded) sensitive information is protected using "Secure Socket Layers (SSL)" as it passes between your browser and this website. We take safeguards to protect the personal information submitted to us, both during transmission and once we receive it.
No method of transmission over the internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.


6. Email and Online Communication

If you send questions or comments to an email address listed on this website or via a contact form located within this website, we will share your correspondence with an associate capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will keep your email address for future communications from our organization.
We may periodically send electronic newsletters, notification of account status, and other communications such as marketing communications. We may also send email communications regarding topics such as general health benefits, health conditions, and health topics, as well as website updates, industry news and Company updates.
We will offer you appropriate consent mechanisms, such as opt-out options, for marketing and certain other communications. Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates or other communications.
Unfortunately, standard internet email is not secure. For that reason, please do not use unsecured email to communicate information to us that you may consider confidential. Secured messaging may be available within a secured area of this website. Once you successfully sign-in, you may be able to use this feature to communicate confidential or private information to us.



The Company may use SMS messaging or autodialed calls to provide patients with appointment reminders, confirmation requests, and other notifications related to their oral health care. You can opt-out of these services at any time, for any reason.


8. Children’s Privacy

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving parental or guardian consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.


9. ADA

The Company is committed to having a website usable by all people, including those with disabilities, by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level A/AA (WCAG 2.1 AA). We continuously monitor our site to make our website a fair, accessible and valuable site for everyone.
  • Our Commitment to Help:
    We are dedicated to meeting all your accessibility needs. If you have specific question or concern about the accessibility of this site or need assistance in using the features found within this site, we have trained individuals here at the Company to assist you.
    Please contact us directly at We are happy to assist in making your visits to our site as convenient as possible.
Disclaimer: It is important to note that efforts regarding the website are ongoing as we work to implement the relevant improvements to meet WCAG 2.1 A/AA guidelines over time.


10. Location Tracking

Providing useful, meaningful experiences is at the core of our company, and location information plays an important role in doing just that. From driving directions, to making sure your search results include things near you, to showing you content most relevant to you, location tracking can make your experiences across our digital properties more relevant and helpful. Location information also helps with some core product functionality, like providing a website in the right language or helping to keep our services secure.

Depending on the products you’re using and settings you choose, your use of our Sites may provide us with location information that is critical to making some Services and Site features work and making other services more useful for you. Location tracking can come from real-time signals, like your IP address, device location or even your past activity on our sites, allowing tailored experiences to be created. Below are the primary ways we may get information about your location:
  • From your device’s IP address:
    Internet Protocol (IP) addresses are part of the fabric of the internet and are assigned to a device whenever that device connects online. When a website needs to send something to your computer (for instance, your Google search results), it needs your IP address to send it to the right computer. IP addresses are based around geography and may be used to approximate the general location of a device. Like many other internet services, we can use this information about your location to provide some basic services (even if precise location is not collected from your device). This can help us understand the state you are using our services from and, for example, if there’s a sign-in from an unexpected place it allows us to detect unusual account activity.
  • From your activity:
    As you use our services, we may infer that you’re interested in a place even if your device isn’t telling us exactly where you are. For example, if you search for “Dentists in Dallas”, we may assume that you would like to see dentists near Dallas and show you results of dentists there. Depending on your settings, this type of information may be stored with your account and used to decide whether you might still be in Dallas when you do more searches at a later time.

11. California Consumer Privacy Act

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please submit questions about this policy or your opt-out request to using the subject line CCPA Question.


12. Internet Privacy Policy Changes

This Internet Privacy Policy is effective as of August 2020 and is reviewed at least annually. This Internet Privacy Policy is not intended to and does not create any contractual or other legal rights with or on behalf of any party.
If we decide to make any material change to this website's privacy practices, we will post those changes to this Internet Privacy Policy, our home page, and other places that we deem appropriate prior to the change becoming effective. The Company wants you to be aware of what information is being collected, how the information is being used, and under what circumstances, if any, the information may be disclosed. The Company reserves the right to modify this Internet Privacy Policy at any time, so please review it frequently.
If you have any questions regarding this policy or feel your privacy may have been violated, please contact