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COVID-19 Response Programs
Providing you with communications resources to share with your employees about these changes, as well as what to expect as they transition back to dental care.
Educating Members on Return to Care
As provider offices reopen, your employees will need to decide when it’s right to get back to their regular routine of care. We have developed a fact sheet about what they should expect when they return to the dentist office.
Please download and share the
What to Expect at the Dentist fact sheet
with your employees.
Download Fact Sheet
Personal Protective Equipment
We have received a number of questions from members and providers about the cost of Personal Protective Equipment. In some cases, providers have said they were going to bill members for this equipment.
This is not allowed under our agreement with providers. They may not bill members or Delta Dental for those costs. If your employees have questions or concerns, suggest that they reach out to our Member Services Team.
We want to assure you that we are working hard to support providers and ensure that our network remains the strongest in the state. Among our support for providers are:
A $10 per visit additional payment from June 1 to August 31, 2020 to help offset reopening costs.
A $2 million commitment to the Massachusetts Dental Society Foundation’s COVID-19 Fund that is intended to support PPEs for dentists.
An advance payment of claims that allowed providers to get financial help as they approach fully reopening their offices.
Costs associated with all of these programs will be incurred by Delta Dental of Massachusetts.
* Delta Dental Patient Direct Discount Card is not dental insurance. For those with mandated coverage requirements, the Delta Dental Patient Direct Discount Card does not suffice as Evidence of Coverage or satisfy Essential Benefit requirements. The program provides discounts on dental services from participating dentists in the Delta Dental of Massachusetts network. No payments to members or providers will be made by Delta Dental of Massachusetts. Members are obligated to pay for all dental services provided. The discount card cannot be used in combination with dental insurance.